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Terms of Service

Last Updated: January 2026

1. Agreement to Terms

By engaging Lamplight Ops ("Consultant," "I," "me," or "my") for any services, you ("Client," "you," or "your") agree to be bound by these Terms of Service. These terms apply to all consulting services, including but not limited to workflow automation, operations audits, tool integrations, AI implementations, platform migrations, and advisory sessions.

A binding agreement is formed when: (a) you sign a project proposal or statement of work, (b) you make payment for services, (c) you provide written (including email) confirmation to proceed with services, or (d) you click "I agree," check an acceptance box, or otherwise indicate acceptance electronically.

Electronic Acceptance: You agree that your electronic acceptance of these terms, whether by clicking, checking a box, typing your name, or similar action, constitutes your legally binding signature and acceptance, equivalent to a handwritten signature under Washington State's Uniform Electronic Transactions Act (RCW 19.360).

2. Services Provided

2.1 Scope of Work

All services will be defined in a written proposal or statement of work ("SOW") that outlines:

• Specific deliverables and objectives
• Timeline and milestones
• Pricing and payment schedule
• Client responsibilities and required access
• Out-of-scope items

Work outside the agreed scope requires a separate agreement or SOW amendment, which may incur additional fees.

2.2 Service Limitations

I provide automation consulting and implementation services. I am not a licensed attorney, accountant, or financial advisor. Any guidance related to legal, tax, or financial matters is general in nature and should not be considered professional advice in those fields.

2.3 AI Services Disclaimer

For services involving artificial intelligence tools, chatbots, or AI-powered automation:

• No guarantee of accuracy: AI systems may produce incorrect, incomplete, or inappropriate outputs. You are responsible for reviewing and validating AI-generated content before use.
• Evolving technology: AI capabilities and limitations change rapidly. Performance may vary over time due to updates by underlying AI providers.
• Human oversight required: AI implementations are designed to assist, not replace, human judgment. Critical business decisions should not rely solely on AI outputs.
• Third-party AI providers: I integrate with third-party AI services (e.g., OpenAI, Anthropic, Google). I am not responsible for their terms of service, privacy practices, or service availability.
• Data usage: Information processed by AI tools may be subject to the AI provider's data policies. I will advise you on data handling implications during project scoping.

2.4 Third-Party Platforms

My services often involve third-party platforms (e.g., Zapier, Make, Airtable, HubSpot). I am not responsible for:

• Changes to third-party platform pricing, features, or availability
• Outages or service interruptions caused by third-party providers
• Terms of service violations on third-party platforms caused by your use

You are responsible for maintaining your own accounts and subscriptions with third-party services.

3. Payment Terms

3.1 Pricing

All pricing is quoted in U.S. dollars and specified in the project proposal. Prices are valid for 30 days from the proposal date unless otherwise stated.

3.2 Payment Schedule

• Projects under $5,000: Full payment due before work begins
• Projects $5,000 and above: 50% due before work begins, 50% due upon completion
• Strategy sessions: Full payment due before the scheduled session
• Monthly retainers: Payment due at the beginning of each billing period

3.3 Late Payments

Invoices are due within 14 days of receipt. Late payments may incur:

• A late fee of 1.5% per month on outstanding balances
• Suspension of work until payment is received
• Withholding of deliverables and credentials until payment is received

3.4 Expenses

Unless otherwise agreed, you are responsible for all third-party software subscriptions, licenses, and platform fees required for your automations. Any pre-approved expenses I incur on your behalf will be billed at cost.

4. Refunds and Cancellations

4.1 Discovery Calls

Discovery calls are free and may be rescheduled or cancelled without penalty with at least 24 hours notice.

4.2 Strategy Sessions

Paid strategy sessions may be rescheduled with at least 48 hours notice. Cancellations with less than 48 hours notice or no-shows are non-refundable.

4.3 Project Cancellations

• Before work begins: Full refund minus a $250 administrative fee
• After work begins: You will be billed for work completed to date at a pro-rata rate based on the percentage of project milestones completed (or, if no milestones are defined, based on documented hours at $150/hour), plus any third-party costs incurred. Any remaining prepayment will be refunded.

4.4 Refund Limitations

Refunds are not available for:

• Completed and delivered work that meets the agreed specifications
• Dissatisfaction with results when deliverables match the SOW
• Changes in your business needs or priorities after work is completed
• Issues caused by third-party platform changes or outages

5. Client Responsibilities

To ensure successful project delivery, you agree to:

• Provide timely access to necessary systems, accounts, data, and personnel
• Respond to requests within 2 business days to avoid project delays
• Designate a point of contact with authority to make decisions and approve deliverables
• Provide accurate information about your current processes and requirements
• Review and test deliverables within the agreed timeframe
• Maintain backups of your existing data before migration or integration work
• Ensure legal compliance of your own business operations, data collection practices, and use of automated systems
• Obtain necessary consents from your customers or employees before implementing automations that process their personal data

Delays caused by failure to meet these responsibilities may result in timeline extensions and/or additional fees.

5.1 Access Credentials

When you provide login credentials or API keys for your systems:

• I will use credentials only for the purposes of delivering agreed services
• I will store credentials securely and delete them within 30 days of project completion unless ongoing access is required for retainer services
• You should create dedicated accounts or API keys for my access when possible, rather than sharing personal credentials
• You are responsible for revoking my access if our engagement ends

6. Intellectual Property

6.1 Your Ownership

Upon full payment, you own all custom work product created specifically for your project, including:

• Custom automation workflows and integrations
• Custom scripts and code written for your systems
• Documentation specific to your implementation
• Training materials created for your team

6.2 My Retained Rights

I retain ownership of:

• Pre-existing tools, templates, and methodologies
• General knowledge, skills, and techniques developed or refined during your project
• Generic components that may be reused across client projects (e.g., common workflow patterns)

6.3 Portfolio Rights

Unless you request otherwise in writing, I may reference our working relationship and provide a general description of the project in my portfolio and marketing materials. I will not disclose confidential information or proprietary details without your written consent.

7. Confidentiality

7.1 Definition

Confidential information includes business processes, financial data, customer information, trade secrets, login credentials, API keys, and any information you designate as confidential or that a reasonable person would understand to be confidential.

7.2 My Obligations

I agree to:

• Protect your confidential information with reasonable care, using at minimum the same degree of care I use for my own confidential information
• Use confidential information only for performing the agreed services
• Not disclose confidential information to third parties without your consent
• Return or destroy confidential information upon project completion or your request
• Immediately notify you if I become aware of any unauthorized access or disclosure of your confidential information

7.3 Data Security

I implement reasonable security measures appropriate for a solo consulting practice, including:

• Encrypted storage for sensitive client data
• Secure password management
• Two-factor authentication on accounts that access client systems
• Regular security updates on devices used for client work

However, I cannot guarantee absolute security. No data transmission or storage system is 100% secure.

7.4 Exceptions

Confidentiality obligations do not apply to information that:

• Is publicly available through no fault of mine
• Was known to me before our engagement
• Is independently developed without use of your information
• Must be disclosed by law (with advance notice to you where permitted)

8. Warranties and Disclaimers

8.1 Service Warranty

I warrant that services will be performed in a professional and workmanlike manner consistent with industry standards. For a period of 30 days after delivery, I will correct any material defects or errors in my work that prevent the deliverables from functioning as specified in the SOW, at no additional charge. This warranty does not cover issues caused by third-party platform changes, your modifications, or use outside the intended scope.

8.2 Disclaimer

EXCEPT AS EXPRESSLY STATED ABOVE, SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

8.3 No Guarantee of Results

While I strive to deliver automations that save time and improve efficiency, I cannot guarantee specific business outcomes, ROI figures, or time savings. Estimates provided during discovery or audits are projections based on available information and are not guarantees.

9. Limitation of Liability

9.1 Liability Cap

MY TOTAL AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO SERVICES SHALL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY YOU FOR THE SPECIFIC PROJECT GIVING RISE TO THE CLAIM, OR $10,000, WHICHEVER IS LESS.

9.2 Exclusion of Damages

IN NO EVENT SHALL I BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Lost profits or revenue
• Lost data or business interruption
• Cost of substitute services
• Damages arising from third-party platform failures

9.3 Exceptions

These limitations do not apply to liability arising from gross negligence, willful misconduct, or breach of confidentiality obligations.

10. Indemnification

You agree to indemnify and hold me harmless from any claims, damages, or expenses (including reasonable attorney fees) arising from:

• Your violation of any third-party rights or terms of service
• Your use of deliverables in ways not contemplated by our agreement
• Inaccurate or misleading information you provide
• Your failure to maintain appropriate data backups
• Your failure to obtain necessary consents for data processing or automated communications
• Your use of AI-generated outputs without appropriate review or validation
• Violations of applicable laws in your use of delivered automations

11. Term and Termination

11.1 Project Term

Project engagements continue until deliverables are complete and accepted, or until terminated as provided below.

11.2 Termination for Convenience

Either party may terminate with 7 days written notice. Upon termination, you will pay for all work completed to date, and I will deliver all work product completed as of the termination date.

11.3 Termination for Cause

Either party may terminate immediately if the other party:

• Materially breaches these terms and fails to cure within 14 days of written notice
• Becomes insolvent or files for bankruptcy
• Engages in illegal or unethical conduct

11.4 Effect of Termination

Upon termination, sections relating to payment, intellectual property, confidentiality, limitation of liability, and indemnification survive.

12. Dispute Resolution

12.1 Good Faith Negotiation

Before pursuing formal dispute resolution, both parties agree to attempt to resolve disputes through good faith negotiation for a period of 30 days.

12.2 Small Claims Exception

Either party may bring claims within the jurisdiction of small claims court (currently up to $10,000 in Washington State) without first engaging in mediation.

12.3 Mediation

For disputes exceeding small claims limits, if negotiation fails, disputes shall be submitted to mediation before a mutually agreed mediator in King County, Washington. Mediation costs will be shared equally. If the parties cannot agree on a mediator within 14 days, either party may proceed to litigation.

12.4 Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If this waiver is found unenforceable, the parties agree that disputes shall be resolved in court rather than arbitration.

12.5 Governing Law

These terms are governed by the laws of the State of Washington, without regard to conflict of law principles. Any litigation shall be brought in the state or federal courts located in King County, Washington. Both parties consent to personal jurisdiction in these courts.

12.6 Attorney Fees

In any action to enforce these terms, the prevailing party shall be entitled to recover reasonable attorney fees and costs.

12.7 Statute of Limitations

Any claim arising from or related to these terms or services provided must be filed within one (1) year after the claim arose, or the claim is permanently barred. This limitation applies to the fullest extent permitted by Washington law.

13. General Provisions

13.1 Independent Contractor

I am an independent contractor, not an employee, partner, or agent of your company. I am responsible for my own taxes, insurance, and benefits. Nothing in this agreement creates an employment relationship, partnership, or joint venture.

13.2 Monthly Retainer Services

If you engage me for ongoing monthly retainer services:

• Retainer terms, scope, and pricing will be defined in a separate retainer agreement
• Retainers are billed monthly in advance and are non-refundable for the paid period
• Either party may terminate retainer services with 30 days written notice
• Unused retainer hours do not roll over to subsequent months unless otherwise agreed

13.3 Communication

I am generally available Monday through Friday, 9 AM to 5 PM Pacific Time, excluding federal holidays. I aim to respond to emails within one business day. Emergency support outside these hours is available for retainer clients with an active support agreement.

13.4 Assignment

You may not assign this agreement without my written consent. I may subcontract portions of work with your approval, but remain responsible for all deliverables.

13.5 Force Majeure

Neither party is liable for delays caused by circumstances beyond reasonable control, including natural disasters, pandemic, war, or government actions.

13.6 Entire Agreement

These terms, together with any signed SOW or proposal, constitute the entire agreement and supersede all prior discussions or agreements.

13.7 Amendments

These terms may only be modified by written agreement signed by both parties. I may update these general terms with 30 days notice; continued engagement after notice constitutes acceptance.

13.8 Severability

If any provision is found unenforceable, the remaining provisions continue in full force.

13.9 Waiver

Failure to enforce any right does not waive future enforcement of that or any other right.

13.10 Washington Consumer Protection

Nothing in these terms is intended to waive or limit any rights you may have under the Washington Consumer Protection Act (RCW 19.86) or other applicable consumer protection laws.

13.11 Headings

Section headings are for convenience only and do not affect the interpretation of these terms.

14. Contact

Questions about these terms should be directed to:

Lamplight Ops
Alex Hunt
Email: hello@lamplightops.com